![RENPHO](/img/default-banner.jpg)
- 1 398
- 2 322 497
RENPHO
United States
Приєднався 21 лип 2015
Founded in California, USA in 2016.
RENPHO was created with a simple idea: to give people affordable lifestyle products that would act to improve the health of users by being a simple add-on to their regular daily activities. Our journey started with the flagship smart body fat scale and has since grown into an ecosystem of smart lifestyle innovations that provide technologically advanced solutions to all.
Our vision has now expanded into enhancing people's health, fitness and wellness journeys with Smart Healthy Living solutions. To accomplish this, all RENPHO products are researched and developed closely with users and industry experts so that only the best products and app experiences make it into the homes of 15+ million RENPHO customers and counting.
Office address located at 14129 The Merge Street, Building 3 Unit A, Eastvale, CA 92880
RENPHO was created with a simple idea: to give people affordable lifestyle products that would act to improve the health of users by being a simple add-on to their regular daily activities. Our journey started with the flagship smart body fat scale and has since grown into an ecosystem of smart lifestyle innovations that provide technologically advanced solutions to all.
Our vision has now expanded into enhancing people's health, fitness and wellness journeys with Smart Healthy Living solutions. To accomplish this, all RENPHO products are researched and developed closely with users and industry experts so that only the best products and app experiences make it into the homes of 15+ million RENPHO customers and counting.
Office address located at 14129 The Merge Street, Building 3 Unit A, Eastvale, CA 92880
Relax Muscles After Summer Fun with RENPHO Thermacool Massage Gun!
Relax and recover your body after all that summer fun with the help of RENPHO Thermacool Massage Gun!
Self-care starts with RENPHO: Smart Healthy Living.
__________________________
renpho.com/collections/massage-gun/products/renpho-power-thermacool
__________________________
A premium percussion therapy massage gun for active professionals or individuals. Designed with precise and powerful torque to release muscle soreness and enhance workout recovery, it operates quietly to melt away your concerns of disturbing others when using it at the office, gym, or home. Comes with flexible charging ways and a travel case to make enjoying muscle relaxation easier.
All-in-one heating and cooling
Applying heat increases blood flow which relieves stiffness and loosens up muscles to help reduce injury pre-workout. Cooling down post-workout helps to reduce blood flow and inflammation, by effectively targeting the area of muscle soreness, blood vessels can be constricted.
Powerful Percussion Treatment
Equipped with a high-torque brushless motor with 12MM amplitude that delivers up to 50lbs (23kg) massage intensity to relieve your muscle tightness, stiffness, and pain.
Noise Reduction Technology
Operates with noise levels as low as 45dB, even at the maximum speed setting to allow you to enjoy muscle relaxation without distracting others.
6 Massage Heads & 6 Speed Levels
Choose from 6 professional massage heads to target different muscle groups and adjust the massage intensity from 1 to 6 for a more targeted relief.
__________________________________________________________________________
Follow us on TikTok: www.tiktok.com/@renpho
Join us on our Facebook Group: groups/RENPHO
Like us on Facebook: RENPHOgroup
Follow us on Instagram: RENPHOgroup
Follow us on Twitter: RENPHOgroup
Learn more on our Website: RENPHO.com
Don't forget to subscribe on UA-cam and follow us on Facebook Instagram and Twitter so you never miss any news, reviews or giveaway announcements!
#Massage #Relax #Wellness #Healthy #SmartHome #Smart #Fitness #Tech #RENPHOActive #RENPHOmassager #SmartHealthyLiving #RENPHO #summer
Self-care starts with RENPHO: Smart Healthy Living.
__________________________
renpho.com/collections/massage-gun/products/renpho-power-thermacool
__________________________
A premium percussion therapy massage gun for active professionals or individuals. Designed with precise and powerful torque to release muscle soreness and enhance workout recovery, it operates quietly to melt away your concerns of disturbing others when using it at the office, gym, or home. Comes with flexible charging ways and a travel case to make enjoying muscle relaxation easier.
All-in-one heating and cooling
Applying heat increases blood flow which relieves stiffness and loosens up muscles to help reduce injury pre-workout. Cooling down post-workout helps to reduce blood flow and inflammation, by effectively targeting the area of muscle soreness, blood vessels can be constricted.
Powerful Percussion Treatment
Equipped with a high-torque brushless motor with 12MM amplitude that delivers up to 50lbs (23kg) massage intensity to relieve your muscle tightness, stiffness, and pain.
Noise Reduction Technology
Operates with noise levels as low as 45dB, even at the maximum speed setting to allow you to enjoy muscle relaxation without distracting others.
6 Massage Heads & 6 Speed Levels
Choose from 6 professional massage heads to target different muscle groups and adjust the massage intensity from 1 to 6 for a more targeted relief.
__________________________________________________________________________
Follow us on TikTok: www.tiktok.com/@renpho
Join us on our Facebook Group: groups/RENPHO
Like us on Facebook: RENPHOgroup
Follow us on Instagram: RENPHOgroup
Follow us on Twitter: RENPHOgroup
Learn more on our Website: RENPHO.com
Don't forget to subscribe on UA-cam and follow us on Facebook Instagram and Twitter so you never miss any news, reviews or giveaway announcements!
#Massage #Relax #Wellness #Healthy #SmartHome #Smart #Fitness #Tech #RENPHOActive #RENPHOmassager #SmartHealthyLiving #RENPHO #summer
Переглядів: 102
Відео
RENPHO's Eyeris 1 Eye Massager Lands Coveted Spot in Shop TODAY's Must-Have Glow Box!
Переглядів 3214 днів тому
Hot Off The Press 🗞️Get the Eyeris 1 eye massager as part of Shop TODAY's curated beauty box! This box includes 10 premium beauty products, all with over 80% off the regular price. Your eyes deserve the best so hurry and shop now! Self-care starts with RENPHO: Smart Healthy Living. renpho.com/products/eyeris-1-eye-massager-with-remote?ref=dfgbcqt2khr& 1 eye massager Perfect for Anyone Facing Mo...
RENPHO - MorphoScan Smart Body Scale: A Smarter Way to Monitor Your Health and Fitness Goals
Переглядів 1,7 тис.28 днів тому
RENPHO - MorphoScan Smart Body Scale: A Smarter Way to Monitor Your Health and Fitness Goals
Treating Eyes Right with the RENPHO Eyeris 3 Eye Massager 👁️✨
Переглядів 1,7 тис.28 днів тому
Treating Eyes Right with the RENPHO Eyeris 3 Eye Massager 👁️✨
Experience Total Eye Rejuvenation with the RENPHO Eyeris Massager Collection 🛒
Переглядів 279Місяць тому
Experience Total Eye Rejuvenation with the RENPHO Eyeris Massager Collection 🛒
Experience Unparalleled Eye Relaxation with the RENPHO Eyeris 1 Massager
Переглядів 55Місяць тому
Experience Unparalleled Eye Relaxation with the RENPHO Eyeris 1 Massager
RENPHO Smart Tape Measure BMF01 - Effortlessly Track Your Body Measurements
Переглядів 64Місяць тому
RENPHO Smart Tape Measure BMF01 - Effortlessly Track Your Body Measurements
Renpho Eyeris 1 Eye Massager Review: Relax and Rejuvenate Your Eyes
Переглядів 882 місяці тому
Renpho Eyeris 1 Eye Massager Review: Relax and Rejuvenate Your Eyes
Renpho Shiatsu Foot Massager with Heat - Relieve Foot Pain at Home
Переглядів 302 місяці тому
Renpho Shiatsu Foot Massager with Heat - Relieve Foot Pain at Home
In-Depth Review: The Eyeris 1 Eye Massager - RENPHO's Game-Changing Self-Care Tool
Переглядів 192 місяці тому
In-Depth Review: The Eyeris 1 Eye Massager - RENPHO's Game-Changing Self-Care Tool
Renpho Shiatsu Foot Massager with Heat Review - Relieve Foot Pain
Переглядів 402 місяці тому
Renpho Shiatsu Foot Massager with Heat Review - Relieve Foot Pain
Renpho Eyeris View Eye Massager Review - Relieve Eye Strain & Fatigue
Переглядів 962 місяці тому
Renpho Eyeris View Eye Massager Review - Relieve Eye Strain & Fatigue
Unboxing and Review: Eyeris 1 Eye Massager - Your Ultimate Eye-Care Companion
Переглядів 552 місяці тому
Unboxing and Review: Eyeris 1 Eye Massager - Your Ultimate Eye-Care Companion
Eyeris 1: Where Relaxation Meets Eye Care
Переглядів 132 місяці тому
Eyeris 1: Where Relaxation Meets Eye Care
Monitor Your Health with RENPHO Elis 1 Smart Body Scale
Переглядів 422 місяці тому
Monitor Your Health with RENPHO Elis 1 Smart Body Scale
Renpho Eyeris 1 Eye Massager: Does It Really Work?
Переглядів 3172 місяці тому
Renpho Eyeris 1 Eye Massager: Does It Really Work?
Transform Your Health Journey with Renpho Elis 1 Smart Body Scale
Переглядів 833 місяці тому
Transform Your Health Journey with Renpho Elis 1 Smart Body Scale
RENPHO Eyeris 1 Eye Massager: Your Gateway to Relaxation
Переглядів 1553 місяці тому
RENPHO Eyeris 1 Eye Massager: Your Gateway to Relaxation
Renpho Reach Massage Gun: Your Ultimate Recovery Companion
Переглядів 1143 місяці тому
Renpho Reach Massage Gun: Your Ultimate Recovery Companion
Renpho Active Massage Gun Review: Heat & Cold Head | Ultimate Muscle Relief
Переглядів 1433 місяці тому
Renpho Active Massage Gun Review: Heat & Cold Head | Ultimate Muscle Relief
Blissful Feet: Renpho Shiatsu Foot Massager Demo & Relaxation Session
Переглядів 923 місяці тому
Blissful Feet: Renpho Shiatsu Foot Massager Demo & Relaxation Session
Renpho Eyeris 1 Eye Massager: Your Gateway to Relaxation!
Переглядів 1593 місяці тому
Renpho Eyeris 1 Eye Massager: Your Gateway to Relaxation!
Revitalize Your Legs: Renpho Leg Massager Review & Demo
Переглядів 2543 місяці тому
Revitalize Your Legs: Renpho Leg Massager Review & Demo
Achieve Your Fitness Goals with the Elis 1 Smart Body Scale | Track, Analyze, and Progress
Переглядів 223 місяці тому
Achieve Your Fitness Goals with the Elis 1 Smart Body Scale | Track, Analyze, and Progress
Revolutionize Your Measurements: Renpho Smart Tape Measure+ Unboxing & Review!
Переглядів 1943 місяці тому
Revolutionize Your Measurements: Renpho Smart Tape Measure Unboxing & Review!
Experience Ultimate Relaxation with the Shiatsu Foot Massager Premium
Переглядів 613 місяці тому
Experience Ultimate Relaxation with the Shiatsu Foot Massager Premium
Transform Your Eye Care Routine with the Eyeris 1 Eye Massager
Переглядів 693 місяці тому
Transform Your Eye Care Routine with the Eyeris 1 Eye Massager
Why can't I get the other indicators on my renpho scale to be active? such as water, fat and others
Hello, my name is Alperen and my wife is Clinical & Sports Nutrition Specialist. I would like to be informed about Renpho MorphoScan if it is good for office use and how well it is to work with multiple people (f.e: for 100 people) And does renpho health app have a similar detailed report functionality (Body Composition Report) like Fitdays app? So that we can see the Body Composition Analysis for that person?
Does skipping on concrete damage the jump rope?
I used a small paper towel soaked in vinegar to clean the rust off the battery connections, and it worked
Why the silly music dude??
I thought that your biceps are 45 cm. I'm pretty much surprused to know that the real numder is 39
Just ordered yesterday!
Yay! 😍
When are you launching this on Amazon?
Love it! I have a basic one and I’m so satisfied with that. I can only imagine how powerful this might be!
Awe, Thank you for loving the RENPHO product 💙
I just got mine from Amazon. I have a Renpho scale I really like. I have a problem with this tape measure though. It keeps deleting measurements I've saved. Usually it'll keep two measurements and when I try to save a third, it deletes the first two. Not a happy girl 😔
We apologize for any inconvenience you may have experienced. In order to assist you more effectively, we kindly request that you send an email to our customer support team at support@renpho.com. When you send the email, please be sure to include the email address associated with your app account. This will allow us to look into your specific situation and provide you with the necessary support. We are committed to resolving any issues you may be facing and ensuring you have a positive experience with our products and services. We look forward to hearing from you and working together to address your concerns. Thank you for your continued trust and support.
I just got mine from Amazon. I have a Renpho scale I really like. I have a problem with this tape measure though. It keeps deleting measurements I've saved. Usually it'll keep two measurements and when I try to save a third, it deletes the first two. Not a happy girl 😔
How do you turn off the heating mode?
Hello there, you can just press the "Heat" button once to turn off the heating mode. The indicator light next to the "Heat" button should turn off, indicating the heating function is now disabled.
Cool. Just ordered one.
Superb decision, rooting for your fitness goal💙
How can I replace the Battery Spring Contact Plate Terminal? The electrical wires leading from the metal plate were disconnected
To replace the Battery Spring Contact Plate Terminal on your RENPHO scale, here are the steps you can follow: 1. Unplug the scale and remove the batteries. 2. Access the battery compartment and disconnect the wires from the old terminal. 3. Remove the old terminal and note its orientation. 4. Connect the wires to the new replacement terminal. 5. Secure the new terminal in the correct position. 6. Reinstall the batteries and test the scale. Be sure to handle the electrical components carefully and refer to your scale's user manual or contact support@renpho.com if you have any further questions or need additional guidance 🤗
When will this be available in Germany?
Thank you for your interest in RENPHO Smart Tape Measure! Unfortunately, we don't have a set timeline yet for when this will be available in Germany. We appreciate your interest and encourage you to stay tuned. 🤗💙
wrong mines doesn't have a button? How do I rest it its not coming on, just put fresh batteries in?
I cannot find the charging Whole
Just ordered mine
Awe, Thank you! Now you can treat your eyes for relaxation 😍
Where’s the discount code? 😊
sinc with Google Fit?
Mine won't measure anything other than weight anymore. All the others features don't work anymore
Why it shows 11,8 kg ?
Very nice
Batteries changed, but my scale still says low 🤬
Hi, @vegadmello3412 Please contact us at support@renpho.com and provide your purchase order number and current shipping address (including your full name)
I was using it on my gym floor and gave me 50% lighter weight. That was my issue lol.
Hi, @ForeverFitLomeli We advise placing the scale on a hard and flat surface. Unbalanced surfaces and softer floors, such as carpets or gym floors, can cause inaccuracies. Tips: 1. Check the legs/pads of the scale for any obstruction that may cause an imbalance 2. During the measurement, try to keep your weight centered directly above the scale as much as possible. 3. Try waiting for the scale to auto-shut off (about 10 seconds) before measuring again. 4. Avoid moving the scale. Moving the scale frequently increases the risk of inaccuracy. 6. Accuracy Range: 50kgs: ± 0.3kg (110lbs: ± 0.66lb) 100kgs: ± 0.4kg (220lbs: ± 0.88lb) 150kgs: ± 0.5kg (330lbs: ± 1.1lbs) If we can be of any service to you, don’t hesitate to reach our support. 💙
Finally found the issue with mine. I was using it in my gym floor at my basement. Tried on the concrete floor and gave me the right weight. Wow
Hi, @gadeonmusic That's great to hear you found the issue! Gym floors, especially those with softer or more cushioned surfaces like carpets, can indeed cause inaccuracies with scales. Using the scale on a concrete floor or any hard, flat surface is the best way to ensure accurate measurements. Tips: 1. Check the legs and pads of the scale for any obstruction that may cause an imbalance. 2. During the measurement, try to keep your weight centered directly above the scale as much as possible. 3. Try waiting for the scale to auto-shut off (about 10 seconds) before measuring again. 4. Avoid moving the scale. Moving the scale frequently increases the risk of inaccuracy. 6. Accuracy Range: 50 kg: ± 0.3 kg (110 kg: ± 0.66 lb) 100 kg: ± 0.4 kg (220 kg: ± 0.88 lb) 150 kg: ± 0.5 kg (330 kg: ± 1.1 kg) If you have any other questions or need further assistance, feel free to reach out to our support. 💙
Thanks for your valuable video my scale is working now❤️❤️👍👍👍👍
Thank you for the post. I have one, but I had forgotten how to weigh things on it.
Hi, @rebeccathomas3766 I'm glad to hear you have one of our products. If you want to log your daily food intake, please follow the below steps: 1. After the food scale is connected to the mobile phone, enter the page of the food scale. 2. Put the food on the scale, and your phone will record the weight of the food. 3. Click "What's on the scale?" above the weight readings. 4. Click "Add" on the top right of the page. 5. Search for the food you want to record. 6. Click the "√" icon on the upper right of the page. 7: Click "Add to Plate" and go to the "Plate" page. You can see your daily recorded food here. 8. Tap "Confirm," and then you can see your diary on the "Diary" page. I hope these instructions will help you. If we can be of any service to you, don’t hesitate to reach out to our support. 💙
I TRULY NEED IT. I HAVE TERRIBLE SINUSES.
I got one too absolutely amazing worth it
What is this contraption? I need it.
Hi, @beefandchicken, Thank you for your interest in our product! This is the Renpho Eyeris 1 Eye Massager. 💙
Im looking forward to this getting here on Thursday. I have the smart scale they make and its amazing. This uses the same app and syncs with your Apple Health app and fitness apps so your weight and workouts are current.
We're thrilled to hear that you're already enjoying your Renpho smart scale! We're confident you'll love your new Renpho product just as much. If you have any questions or need assistance, feel free to reach out. Enjoy! 💙
I don’t have a reset button. It keep showing 8s and I can’t weigh in
Hi, @Tiffaniebacon Please take out one of the batteries for 5 seconds, then put it back in. If you think the scale is inaccurate, please step on the scale with one foot until the scale screen lights up. Then step off and wait for the screen to display "CAL." When "0.00" is displayed, the scale is calibrated. Tips: 1. Place the scale on a hard and flat surface. Unbalanced surfaces and softer floors, such as carpets, can cause inaccuracies. 2. Check the legs and pads of the scale for any obstruction that may cause an imbalance. 3. During the measurement, try to keep your weight centered directly above the scale as much as possible. 4. Try waiting for the scale to auto-shut off (about 10 seconds) before measuring again. 5. Avoid moving the scale. Moving the scale frequently increases the risk of inaccuracy. 6. Accuracy Range: 50kgs: ± 0.3kg (110lbs: ± 0.66lb) 100kgs: ± 0.4kg (220lbs: ± 0.88lb) 150kgs: ± 0.5kg (330lbs: ± 1.1lbs) I hope these instructions will help you. If we can be of any service to you, don’t hesitate to reach out to us at support@renpho.com.
Can you actually massage your own back?
Hi, @yingyangorca4124 Absolutely, you can massage your own back using the Renpho R4 Pro Massage Gun. The Renpho R4 Pro is designed with an ergonomic handle and various attachment heads to help you reach different areas of your back effectively. The device's powerful yet adjustable intensity settings allow you to customize your massage experience, providing relief from muscle tension and soreness. If you have any questions in mind, don't forget to slide into our email address support@renpho.com 💙
Can you actually massage your own back
Hi, @yingyangorca4124 Absolutely, you can massage your own back using the Renpho R4 Pro Massage Gun. The Renpho R4 Pro is designed with an ergonomic handle and various attachment heads to help you reach different areas of your back effectively. The device's powerful yet adjustable intensity settings allow you to customize your massage experience, providing relief from muscle tension and soreness. If you have any questions in mind, don't forget to slide into our email address support@renpho.com 💙
@@RENPHO awesome. The price was too good I had a bit of an impulse buy before checking if it infact did. Will arrive tomorrow. Thank you
How you like 2 weeks on?
The cussing was not necessary
Beautiful Hair Do!
Thank you for this video. It answered several questions I had.
Keep getting error codes. Worked on the old app but won’t work on the new one.
Hi, @devonkloster7202 I'm sorry for the inconvenience this has caused you. For better assistance, kindly email us to support@renpho.com, and we will be more than happy to help you. Thank you!
can you zero it out after putting a bowl there?
Is this usable on carpet? If so have you tried it on each type of floor?
Hi, @nicholastube17 I understand that you want to know if the scale can be used on a carpet. We advise to place the scale on a hard and flat surface. The unbalanced surface and softer floors such as carpets can cause inaccuracies. Tips: 1. Check the legs/pads of the scale for any obstruction that may cause an imbalance 2. During the measurement, try to keep your weight centered directly above the scale as much as possible. 3. Try waiting for the scale to auto-shut off (about 10 seconds) before measuring again. 4. Avoid moving the scale. Moving the scale frequently increases the risk of inaccuracy. 6. Accuracy Range: 50kgs: ± 0.3kg (110lbs: ± 0.66lb) 100kgs: ± 0.4kg (220lbs: ± 0.88lb) 150kgs: ± 0.5kg (330lbs: ± 1.1lbs) If we can be of any service to you, don’t hesitate to reach our support.
Very helpful. My charger however, does not have an indicator light as the person says it should. The charger that came with mine looks different than the one in the video.
Remote won't open and despite a power plug, there's nothing on the massager to plug it into
Hi, @JM-ff7iq Thank you for reaching out to us regarding the issues you are experiencing with your foot massager and remote. We understand the importance of resolving these concerns, and we are here to provide you with the necessary assistance. To ensure we can assist you effectively, we kindly request that you follow the instructions below: 1. Email Us at support@renpho.com: Please send an email to support@renpho.com, our dedicated customer support email address. This will allow us to communicate directly with you and address your concerns promptly. 2. Provide Order Number: In your email, kindly include your order number. This information will help us quickly locate your purchase history and provide you with the most relevant support. 3. Include a Video of the Technical Issue: To better understand and assess the technical issues you are facing, we kindly request that you attach a video of the problem in your email. This will enable our support team to accurately evaluate the situation and provide you with appropriate guidance or solutions. Once we receive your email with the requested information, our technical support team will carefully review the video and order details. We will then provide you with the necessary guidance on troubleshooting steps, potential solutions, or any further actions required. We genuinely appreciate your patience and cooperation in this matter. Our goal is to ensure your satisfaction and help you enjoy the full benefits of our products. If you have any additional questions or concerns, please do not hesitate to include them in your email. Our knowledgeable support team is ready to assist you and provide the guidance you need. Thank you for choosing Renpho for your foot massager needs. We look forward to receiving your email and resolving the technical issues you are facing.
The scale stopped showing me body fat and muscle data after a few months of use. What can I do to fix it?
Will this also work with prepackaged foods foods? For example, can I scan a barcode and it auto calculate the macros based on weight?
Hi, @shelfaddiction We appreciate your interest in our product and are here to provide you with the necessary information. To clarify the functionality of the Smart Nutrition Scale and address your recent inquiry regarding scanning barcodes of foods. The Smart Nutrition Scale by Renpho is designed to help you track and monitor your nutritional intake by weighing the foods you consume. It provides precise measurements of weight and calculates nutritional values based on the weight data. However, it does not include a barcode scanning feature to automatically retrieve nutritional information from packaged foods. To use the Smart Nutrition Scale effectively, please follow these steps: 1. Place the food item or ingredient on the scale's weighing platform. 2. The scale will display the weight of the item on the screen. 3. Use the Renpho Health app, which is compatible with the Smart Nutrition Scale, to access additional features such as tracking nutritional data, setting goals, and monitoring your progress. While the Smart Nutrition Scale does not have the capability to scan barcodes directly, the Renpho Health app provides a comprehensive database of nutritional information for a wide range of foods. You can manually search for the desired food item within the app and enter the corresponding weight measured by the scale to obtain accurate nutritional data. If you have any further questions or need assistance with using the Smart Nutrition Scale or the Renpho Health app, please do not hesitate to contact our customer support team at support@renpho.com. We are here to guide you and ensure you have a seamless experience with our product. Thank you for choosing Renpho, and we appreciate your understanding of the scale's functionality. We strive to provide innovative and reliable health and wellness products to support your journey towards a healthier lifestyle.
Yo quiero los resultados en kilogramos no quiero estar haciendo una conversión
First
My Bluetooth connected once and now it’s not working ?
Hi, @djkueba Please pair the device by following the steps below: 1. Ensure Bluetooth and network permissions are enabled on your phone and the network connection is stable. 2. Open the APP, it should default to the "Home" page of the APP. 3. Turn on the device. 4. Wait for a few seconds, a window showing "Discover new devices" will appear. 5. Tap "Pair". It will then take you to the measurement screen of this device and state "Connection successful" if the connection is complete. When the data does not sync to your APP, please kindly try the following: 1. Reset the scale: Please reset the scale by taking out one battery for 5 seconds and putting it back in. 2. Restart your phone 3. Delete the device from your app account and re-add the scale to your app account again. You can access the chatbot in the Renpho Health APP and input [Delete a device] and [Add device] to get detailed instructions. Tips: 1.Please ensure Bluetooth is enabled on your phone and you are on the measurement page or Home page(for APP version V5.11.5 or above) of the body fat scale; otherwise, the scale will not connect with your phone even if you open the app. 2. If you use the scale without opening the APP, the measurement will be stored in the scale, you need to wake up the scale to sync the stored data when you open the APP next time. If none of the above steps resolves the Bluetooth connectivity issues, please try the "Bluetooth anomaly detection" function: 1. Open the app and turn on the Bluetooth 2. Tap "Me". 3. Tap “Bluetooth Anomaly Detection”, then tap "Nutrition Scale" and follow up the instructions. 4. Provide the ERR code to us. We will pass your issue to our tech team to further diagnose the problem. I hope these instructions will help you. If we can be of any service to you, don’t hesitate to reach out to us at support@renpho.com.